We currently ship to the following EU countries:
France, Italy, Netherlands, Spain, Lithuania, Belgium, Slovakia, Ireland, Latvia, Portugal, Bulgaria, Luxembourg, Estonia, Greece, Croatia, Finland, Denmark, Sweden, Norway, Czech Republic, Romania, Hungary, Austria, Poland, and Germany.
Carrier: UPS Standard
| Order Value | Shipping Cost |
|---|---|
| All orders | €20.00 |
| Orders over €200 | €15.00 |
| Orders over €600 | FREE |
Insured Shipping
All orders containing gemstones or high-value items are shipped fully insured.
Orders over €2,500 are automatically shipped via DHL Express for maximum security.
All insured shipments require a signature upon delivery.
2. LOCAL PICKUP – WARSAW
If you are located in Warsaw (Poland), you may choose to pick up your order in person in the Mokotów district.
To arrange a pickup, please contact us at:
📩 consulting.vale@gmail.com
Local pickup is available by appointment only.
3. SHIPPING TO THE UNITED STATES
We currently do not ship to the United States.
If you live in the USA and are interested in purchasing gemstones or jewellery from us, please contact our Customer Support:
📩 consulting.vale@gmail.com
We will do our best to assist you or discuss potential future solutions.
4. ORDER PROCESSING TIME
4.1 Standard In-Stock Items
Processing time: 3 working days
Once prepared, your order will be shipped via UPS Standard (or DHL for high-value orders).
You will receive:
A shipping notification
Your tracking number
A link to track your parcel online
4.2 Made-to-Order & Custom Jewellery
Made-to-order pieces require an extended production period.
Production time: 6–8 weeks
The precise timeline for each piece is indicated on the product page.
Once your custom item is complete, it will be shipped immediately.
5. SHIPPING CONFIRMATION & TRACKING
When your order is ready for dispatch, you will receive an email with:
Your shipment confirmation
Your tracking number
Courier information
You may track your order at any time using the link provided in your shipping email.
6. IMPORTANT INFORMATION
Shipping times provided at checkout are estimates and may vary depending on location, customs, or courier delays.
We are not responsible for delays caused by carriers, customs authorities, or unforeseen circumstances.
Risk of loss transfers to the customer upon delivery, but all high-value orders are insured until signed for.
For more details on order processing and customer obligations, please refer to our Terms & Conditions.
7. CUSTOMER SUPPORT
For any questions regarding shipping, delivery, or your order status, please contact our Customer Support Team:
We are here to assist you.
