RETURN & REFUND POLICY

Valentina Leardi – Jewellery and Gemstones
Last updated: 21.11.2025

At Valentina Leardi – Jewellery and Gemstones, we take great pride in the craftsmanship, quality, and authenticity of our gemstones and jewellery.
This Return & Refund Policy explains how returns, refunds, exchanges, and warranties are handled for all purchases made through our website.

1. RETURNS

1.1 Gemstones (Eligible for Returns)

We offer a 14-day return window for gemstones in stock.
You have 14 days from the date you receive your gemstone to request a return—no justification needed.

To be eligible for return, the gemstone must be:

In the same condition as received
Unaltered, unused
Free from scratches or damage
Returned in the complete original packaging
Accompanied by the original receipt or proof of purchase

To request a return, please contact us at:
📩 consulting.vale@gmail.com

We will request photos of the gemstone and packaging to verify its condition before authorizing the return.

Please note:

All shipping and return costs are paid entirely by the customer.
The original shipping fee is not refundable.
Unauthorized returns (items sent back without prior approval) will not be accepted.

All gemstone returns undergo a quality inspection upon arrival.
If the gemstone shows signs of use, damage, or alteration—or if any part of the original packaging is missing—we reserve the right to refuse the return and return the item to you at your expense.

1.2 Jewellery (NOT Eligible for Return)

Due to the handcrafted, delicate, and often made-to-order nature of our jewellery, we do not accept returns or refunds on any jewellery items, including:

Rings
Necklaces
Bracelets
Earrings
Made-to-order jewellery
Custom designs
Engraved jewellery
Personalised pieces

These items are considered final sale as they are made-to-order for our customer.

If you have questions about a specific jewellery piece before purchasing, feel free to contact us—we are happy to guide you.

1.3 Non-returnable items

The following items cannot be returned under any circumstance:

All jewellery (made-to-order, custom, engraved, personalized)
Earrings (hygiene reasons)
Sale items or promotional items
Gifted items without proof of purchase

2. DAMAGES & ISSUES

All orders must be inspected immediately upon receipt.

If your item arrives damaged or incorrect, you must notify us within 24 hours of delivery at:
📩 consulting.vale@gmail.com

Please include clear photos of:

The outer packaging
The item
Any damage observed

We insure all shipments during transit.
Risk of loss passes to you upon delivery, so prompt inspection is essential.

3. ESTIMATED DELIVERY TIMES

Shipping and delivery timelines provided at checkout are estimates only.
We are not responsible for delivery delays caused by couriers, customs, weather, or unforeseen circumstances.

If an item arrives damaged or incorrect, please contact us immediately so we can resolve the issue promptly.

4. EXCHANGES

We currently do not offer direct exchanges for jewellery or gemstones.

If you wish to acquire another item:

Return your eligible gemstone (if applicable)
Once approved, you will receive a refund or credit note
You may place a new order at your convenience

For jewellery, since returns are not accepted, exchanges are also not possible.

5. REFUNDS

If your gemstone return is approved, we will process your refund to the original payment method within 10 business days.

Important:

Return shipping costs are deducted from your refund.
Original shipping fees are non-refundable.
Bank or card processing times may vary.

If more than 15 business days have passed since your refund approval, please contact us at:
📩 consulting.vale@gmail.com

6. WARRANTY

We have quality check in place at all stages of our production. All Valentina Leardi jewellery items come with a 1-year warranty covering:

Manufacturing defects
Production flaws

The warranty does not cover:

Wear and tear
Scratches
Broken chains caused by force or misuse
Damages caused by chemicals (perfume, lotions, cleaning agents)
Deformities caused by improper handling
Accidental damage
Loss or theft

If you believe your item has a manufacturing defect, you must notify us within 2 months of discovering it and send the item for inspection.

If the defect is confirmed as a manufacturing issue:

We will repair or replace the item at no cost to you.

If the issue results from misuse or improper care:

Repair services may be offered for a fee.

7. MADE-TO-ORDER & CUSTOM JEWELLERY REPAIRS

For bespoke, made-to-order, or custom jewellery, we offer repair services even after the warranty period.
For repair quotes, contact:
📩 consulting.vale@gmail.com

Refund and Returns Policy